ALEXSOL
TESTIMONIALS
"Alexsol Health saved me from a world of despair and anguish. I had no knowledge or understanding of what do with my mom, who was in her 90s and suffering from frequent falls, poor sight, and was now in a skilled nursing facility. I didn't know what to do or how to help her and there were external factors like having to manage her apartment, which she could no longer reside in, or getting a healthcare power of attorney document prepared to be able to deal with the legal consequences should her health continue to deteriorate.
My patient advocate immediately called me back and addressed all of my concerns. She recognized the signs of end of life and coordinated a meeting and explanation of benefits from a hospice team she recommended. She visited me and my mom in the skilled nursing facility and helped arrange everything from managing the multiple medications my mom was on and was unable to handle to the paperwork I needed to fill out. She was there for me every step of the way, explaining and preparing me for what to expect. She gave me peace of mind and I felt like all the chaos of the world had disappeared and I felt a strong sense of security.
Everyone needs a patient advocate. Choosing to have one was the best decision I ever made for myself and my mom!"
SARAH V. / DAUGHTER & CARETAKER
"One year ago, during our vacation in the Bahamas, my husband and I had a memorable evening. After dining at a restaurant near our hotel, we took a leisurely walk in the dark, unlit streets. Suddenly, I stumbled on an uneven sidewalk that I couldn’t see. Though I didn’t fall, the misstep caused an intense pain in my knee, making the short walk back to the hotel agonizing. Reluctant to seek emergency care in an unfamiliar place, I managed the pain with over-the-counter medications.
On the very day I returned home, I called three different orthopedic offices and was told the very best they could do was to see me in three months. The discomfort was unbearable at times, severely limiting my mobility and the lack of urgency from the providers I called led me to feelings of anxiety and despair. Seeking help, I did some research and found and contacted Alexsol Health, a decision that proved invaluable. Stephanie called me back that same morning and, to my surprise and relief, she arranged for me to see the orthopedic surgeon that very Friday.
Accompanied by a patient advocate, I received a diagnosis of a torn meniscus from the doctor, who explained that at 70, my age at the time, my recovery would differ greatly from that of younger patients. The support I received from Alexsol Health during that difficult time highlighted the importance of patient advocacy. Their guidance not only saved time and copay expenses but also provided reassurance and assistance throughout my healthcare journey.
Recognizing the need for such services among seniors like myself, I believe patient advocacy should be integrated into our health plans. Having a trusted healthcare advocate has become essential for me, ensuring personalized care and representation during medical visits. I share my experience to emphasize the value of patient advocacy services for seniors facing similar challenges. Investing in professional healthcare advocates can offer peace of mind and support when navigating medical care. My experience has made me a firm believer in the benefits of having a knowledgeable advocate by your side in times of need.
Thank you!"
MARY D. / CURRENT PATIENT